The Only Real Tennis Specialist

Policies

Shipping Policy

At TennisOutlet.in, we prioritize the efficient and secure delivery of your purchased products. Our commitment is to ensure a seamless shipping experience that aligns with your expectations. Please review our shipping policy below:

Shipping Partners : We entrust the delivery of your products to reputable courier service providers, including but not limited to Blue Dart, Delhivery and others. All items are dispatched from our state of art warehouse in Hyderabad.

Packaging Integrity : Your satisfaction is our priority. If you observe any tampering or damage to the packaging, kindly refuse the delivery and contact us immediately at +91 9502517700. We will make every effort to facilitate a prompt replacement delivery.

Shipping Charges : Enjoy the convenience of FREE shipping on orders.

Shipping Locations : We proudly serve customers across all locations in India. Presently, TennisOutlet.in does not facilitate international deliveries. However, we welcome international customers to place orders with a shipping address within India.

Shipping Time : We strive to process your orders and dispatch within 8 working hours of receiving the order.

  • Major Metro Cities : Once dispatched, anticipate delivery within 1-2 working days.
  • Other Locations : Delivery to locations beyond major metro cities may require additional days.
  • Remote Geographies : Some remote areas may experience delivery times exceeding 5 days.

Unforeseen Delays : While we make every effort to uphold our delivery commitments, we are not liable for delays caused by unforeseen circumstances, including courier company delays or unavailability of the customer during delivery attempts.

For any shipping-related concerns or queries, feel free to reach out to us at support@tennisoutlet.in or +91 9502517700. We appreciate your trust in TennisOutlet.in, and we are dedicated to delivering your products with care and efficiency.

Returns & Cancellation Policy

At TennisOutlet.in, we are committed to ensuring your experience is seamless. We understand that there may be instances where you need to return or cancel an order. To facilitate this process, we have established a no-hassle 30-days return and exchange policy starting from the day the order was delivered.

Returns and Exchanges : If, for any reason, the item you receive is not right, you can return it within 30 days for a refund or exchange. Please note the following guidelines to ensure a smooth process:

The item must be returned in its original condition with original tags and stickers intact for a full refund or exchange.

  • Racquets : Must be unused, with plastic wrap on the handle, and no ball fuzz on the strings or scrapes on the bumper guard.
  • Shoes : Must be in brand new condition, returned in the original box.
  • Apparel : Must be unworn, unwashed, and with original tags attached.
  • Bags, Strings, and Accessories : Must be unused, in their original packaging with labels.

TennisOutlet.in reserves the right to reject any return if the product package is opened or the product appears used.

Refund Policy : Refunds will be initiated within 24-48 working hours of receiving the product at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was. It may take upto 5 business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount to the bank details shared by you. It may take upto 5 business days for the amount to reflect in your account.
  • Alternatively, we provide a hassle free refund through Store Credits. These credits have no expiration date, providing you with the flexibility to use them at your convenience for future purchases.
  • For returns of new Racquets with customized stringing, refunds cover only the Racquet cost; Stringing & Logo costs are non-refundable as they become unusable upon return. If free stringing option is chosen, Rs. 500 is deducted from the refundable amount, with the remaining balance refunded.

Cancellation Policy :

  • If you want to cancel an order before it has been shipped, you can raise a cancellation request via email or call.
  • If you want to cancel an order or a part of it after it has been shipped, you can raise a return request and, the standard return policy mentioned above will apply.

In rare instances where a technical discrepancy leads to an inaccurate amount, Tennisoutlet reserves the right to cancel the order.

For any shipping-related concerns or queries, feel free to reach out to us at support@tennisoutlet.in or +91 9502517700.

Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from TennisOutlet.in.

What Personal Information We Collect : When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the site, we collect information about individual web pages or products you view, websites or search terms that referred you to the site, and how you interact with the site. This is referred to as Device Information.

We collect Device Information using technologies such as cookies (data files placed on your device) and log files (tracking actions on the site).

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This is referred to as Order Information. By Personal Information in this Privacy Policy, we are talking about both Device Information and Order Information.

How Do We Use Your Personal Information : We use the Order Information to fulfil orders, process payment information, arrange for shipping, and provide invoices and order confirmations. Additionally, we use Order Information to:

  • Communicate with you.
  • Screen orders for potential risk or fraud.
  • Provide information or advertising relating to our products or services, in line with your preferences.

We use Device Information to screen for potential risk and fraud, particularly your IP address, and to improve and optimize our site.

Sharing Your Personal Information : We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to understand how our customers use TennisOutlet.in. Review how Google uses your Personal Information here.
We may share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Behavioural Advertising : We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. Opt-out links from external services such as Facebook and Google are available for targeted advertising.

Your Rights : We understand that when you interact with TennisOutlet.in, you have rights over your Personal Information. These rights involve providing reasonable steps to allow you to access your Personal Information, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of email to support@tennisoutlet.in.

Data Retention : We keep the Personal Information we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Information for those purposes and will make sure that your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.

Minors : The site is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Information to us.

Changes : We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

If you have questions or require more information, contact us at support@tennisoutlet.in or +91 9502517700.

Terms & Conditions

Welcome to TennisOutlet.in ("Site" or "TennisOutlet.in"). The website TennisOutlet.in is owned and operated by Pro Sports Outlets Pvt Ltd, a company incorporated under the provisions of Companies Act, 2013 with its registered office at Survey No.47/A, near Sreenidhi International School, Aziznagar, Telangana 500075. Throughout these terms and conditions, "Pro Sports Outlets Pvt Ltd" and "TennisOutlet.in" are collectively referred to as "we," "us," or "our."

Use of Platform : By accessing or using TennisOutlet.in, you are acknowledging and agreeing to be bound by these Terms and Conditions ("Terms of Use") along with the Privacy Policy, Shipping Policy, and Cancellation, Refund, and Return Policy ("Policies"). These govern your use of our Site and its features, including any interactive services and beauty services provided.

You agree to use the Platform for personal non-commercial use and information. Your use of the services and features of the Platform is subject to these Terms of Use and the Policies.

Pro Sports Outlets Pvt Ltd reserves the right to change the Terms of Use or the Policies at any time without notice. Your continued use of the Platform constitutes your acceptance of the modified Terms of Use and Policies.

Privacy Practices : We prioritize the protection of your personal information. Our Privacy Policy governs your visit and use of the Site. Your continued use of the Site implies acceptance of the Privacy Policy.

Your Account : This Site is intended for use by adults only. If a minor accesses our Site, it is assumed to be under the supervision of their guardians. You are responsible for maintaining the confidentiality of your account. If you suspect a security breach, contact us immediately.

Pro Sports Outlets Pvt Ltd reserves the right to refuse service or terminate accounts without notice for violations of these Terms of Use.

Product & Services Information : While Pro Sports Outlets Pvt Ltd strives for accuracy in product descriptions, we do not warrant that the information on the Platform is always accurate, complete, or error-free. Product pictures are indicative and may not match the actual product.

Pro Sports Outlets Pvt Ltd reserves the right to correct, change, or update information without prior notice.

Product Use & Services : Products and services on the Platform are for personal and/or professional use only. They shall not be sold or resold for commercial reasons. Pro Sports Outlets Pvt Ltd is not responsible for suitability or injuries caused due to use of product or service.

Recommendation of the Product & Services : Any recommendations made on the Site are for informational purposes and convenience, not endorsements by Pro Sports Outlets Pvt Ltd or its associates.

Pricing Information : Prices and availability are subject to change. Pro Sports Outlets Pvt Ltd strives for accuracy but may refuse or cancel orders due to pricing errors.

Cancellations, Refunds and Returns : Refer to our Cancellation, Refunds, and Returns Policy provided on the Site.

Mode of Payment : Payments may be made using various methods, including credit cards, debit cards, net banking, cash on delivery, wallets, e-gift cards, and reward points.

Shipping and Delivery : Refer to our Shipping Policy provided on the Site.

User Content : You are solely responsible for User Content. Pro Sports Outlets Pvt Ltd reserves the right to refuse or remove User Content that violates these Terms and Conditions.

Intellectual Property Rights : All trademarks, logos, and intellectual property rights on this Site belong to Pro Sports Outlets Pvt Ltd. Unauthorized use is strictly prohibited.

Limited License : Users are granted a limited, non-exclusive, non-transferable license for personal and non-commercial use of the site. Pro Sports Outlets Pvt Ltd reserves the right to terminate this license at its discretion and without notice.

Representations and Warranties : The site is provided "AS IS," and Pro Sports Outlets Pvt Ltd makes no representations about the correctness, accuracy, or reliability of the content. Pro Sports Outlets Pvt Ltd shall not be liable for any loss suffered due to the reliance on the content on the site. Users acknowledge that the site's availability may be affected by factors beyond Pro Sports Outlets Pvt Ltd control.

Disclaimer of Warranty and Limitations of Liability : The site is presented "AS IS," and neither Pro Sports Outlets Pvt Ltd nor its affiliates make any representations or warranties, except as legally required. Pro Sports Outlets Pvt Ltd is not responsible or liable for various events, including interruption of business, access delays, data loss, viruses, or system failures.

Links and Third Party Sites : References to third parties or links to third-party sites are for user convenience and do not imply endorsement by Pro Sports Outlets Pvt Ltd.

Termination : Pro Sports Outlets Pvt Ltd may terminate these terms at any time without notice, denying access without liability.

Indemnity : Users agree to defend, indemnify, and hold Pro Sports Outlets Pvt Ltd, its employees, directors, and affiliates harmless from claims arising from user actions or violations of the Terms of Use.

Governing Law and Jurisdiction : The Terms of Use are construed according to Indian laws. The courts at Hyderabad have exclusive jurisdiction. Disputes shall be referred to an independent arbitrator, with the arbitration following the Arbitration and Conciliation Act, 1996.

Site Security : Users are prohibited from violating site security, including unauthorized access or interference with the proper working of the site.

Entire Agreement : If any part of the Terms of Use is deemed invalid, the remaining provisions remain in effect. These Terms of Use constitute the entire agreement between the user and Pro Sports Outlets Pvt Ltd.

General : Users acknowledge and agree to the Terms and Conditions as the complete and exclusive agreement between them and Pro Sports Outlets Pvt Ltd. Pro Sports Outlets Pvt Ltd reserves the right to change these Terms and Conditions at any time.

Contact Information : Customer service contact details are provided for inquiries.

  • E-mail id: support@tennisoutlet.in
  • Phone: +91 9502517700
  • Monday to Saturday (10:00 a.m. to 07:00 p.m.)